Ongoing Support & Optimization
Maximize Digital ROI with Proactive Support & Optimization
Your investment in automation, AI, or data solutions marked a significant step forward. Now, ensure that transformation delivers compounding value. Machian's Ongoing Support & Optimization Retainer is designed not just to maintain, but to actively drive further ROI from your digital assets, ensuring peak performance and continuously unlocking new efficiencies.
The Challenge
Why Ongoing Partnership is Crucial for Sustained Value
Digital solutions are dynamic assets, requiring expert stewardship to deliver lasting impact. Without it, you risk significant value erosion over time.
Without expert support, you risk:
ROI DilutionGradual performance decay or misalignment with evolving business needs eroding initial gains.
Operational VulnerabilityUnexpected system failures impacting critical processes, leading to costly downtime and internal friction.
Stagnated ImprovementOverlooking subtle optimization opportunities or failing to leverage new platform capabilities that could yield substantial further benefits.
Strategic DistractionConsuming valuable internal resources on specialized maintenance instead of core business growth initiatives.
Our Approach
The Machian Retainer: Your Strategic Partner for Continuous Enhancement
Machian's Ongoing Support & Optimization Retainer delivers the proactive oversight, deep expertise, and strategic guidance necessary to protect, enhance, and maximize the return on your digital investments. We integrate seamlessly with your operations, ensuring your solutions consistently perform at their peak and evolve strategically.
Select the tier representing the level of partnership and assurance your business demands:
1. Essential Retainer: Assured Operational StabilityStrategic Outcome: Provides the foundational support necessary for reliable issue containment and assured operational stability of your covered solutions.
Key Features:
Key Features:
- Reliable Issue Resolution: Expert troubleshooting and bug fixes via our Helpdesk Portal, ensuring core functions remain operational.
- Defined Communication: Timely responses during standard business hours (Target: 8 business hours).
- Fundamental Usage Support: Clear answers to essential user questions.
- Transparent Tracking: Basic reporting confirming support usage.
2. Advanced Retainer: Minimized Disruption & Enhanced InsightStrategic Outcome: Focuses on minimizing business disruption through proactive checks, faster response, and delivering actionable insights via enhanced monitoring and reporting.
Key Features (Includes Essential, plus):
Key Features (Includes Essential, plus):
- Priority Incident Management: Accelerated target response times (Target: 4 business hours) across multiple channels (Portal, Email, Phone).
- Proactive Health Monitoring: Quarterly reviews identifying potential issues before they impact operations; basic alert configuration.
- Actionable Monthly Reporting: Provides clear visibility into support trends, system health, and activities performed, delivering quantifiable proof of ongoing value.
- Initial Optimization Focus: Quarterly log analysis targeting recurring errors and suggesting foundational efficiency improvements.
3. Premium Retainer: Sustained ROI Growth & Strategic EvolutionStrategic Outcome: Acts as a strategic engine for continuous ROI amplification and the strategic evolution of your digital capabilities, driven by deep analysis, proactive optimization, and C-suite alignment.
Key Features (Includes Advanced, plus):
Key Features (Includes Advanced, plus):
- Premier Support Priority: Fastest target response times (Target: 2 business hours for Critical/High issues) with dedicated contact options for critical needs.
- Continuous Performance Intelligence: Proactive monitoring and analysis of performance metrics and usage patterns, identifying subtle degradation or optimization potential.
- Proactive Optimization Engine: Monthly/Quarterly deep dives transforming insights into measurable performance gains. Actively identifies and analyzes opportunities, translating analysis into actionable recommendations.
- Executive Value Reporting: Detailed monthly reports providing transparent justification for investment, demonstrating tangible value delivered and performance trends.
- Quarterly Business Reviews (QBRs): High-level strategic alignment sessions ensuring the ongoing support strategy directly contributes to evolving business objectives.
The Machian Way
The Machian Advantage: Practical Partnership, Proactive Results
Choosing Machian for ongoing support delivers tangible business benefits that extend far beyond basic maintenance:
Protect & Enhance Your InvestmentGuarantee the longevity, security, and effectiveness of critical solutions, ensuring your digital assets continue to perform optimally.
Amplify Sustained ROIMove beyond maintenance to continuously refine processes and unlock further efficiency gains, compounding your return on investment over time.
Gain Proactive ImprovementsLeverage expert analysis to identify and capitalize on optimization opportunities that might otherwise go unnoticed or unexplored.
Ensure Operational ResilienceMinimize downtime and mitigate risks with reliable, expert support that addresses issues before they become critical problems.
Access Deep SpecializationBenefit from our concentrated expertise in AI, automation, and data platforms, giving you access to specialized knowledge on demand.
Optimize Resource AllocationFree your internal teams to focus on core strategic imperatives rather than diverting valuable talent to specialized maintenance tasks.
Receive Demonstrable ValueUnderstand the impact of our partnership through clear, actionable reporting that quantifies improvements and justifies your investment.
Note: Our retainer service can be applied to both Machian-implemented solutions and existing digital assets implemented by other providers, allowing us to optimize and support your entire digital ecosystem.