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Store customer support interactions in a spreadsheet

What does this automation do?

This automation captures incoming customer support interactions and automatically records them in a designated spreadsheet.

Customer Support Platform
Spreadsheet

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How does the implementation work?

Here is our 5-step process for turn-key automation:

  1. We assess your needs and verify that the automation does what you expect.
  2. We map out the systems you currently have in place, and identify any additional needs.
  3. We send you a proposal for implementation.
  4. We implement the automation.
  5. We provide documentation and training for the automation.
What processes this automates

Customer interaction tracking

Maintain a comprehensive record of all customer interactions, providing a valuable resource for analyzing customer needs, identifying recurring issues, and improving support strategies.

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Agent performance monitoring

Track key metrics from customer interactions, such as response times, resolution rates, and customer satisfaction, enabling performance evaluation and identification of areas for agent training and development.

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Data analysis and reporting

Aggregate interaction data to generate reports on support trends, customer demographics, and common issues, providing insights for business decision-making and process improvements.

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Creating a backup of customer communication

Automatically create a backup of all customer interactions, ensuring data preservation and providing a readily available record for auditing, compliance, or historical reference.

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Generating training data for chatbots

Use historical customer interaction data to train and improve the performance of chatbots, enabling them to handle common inquiries and provide more accurate and relevant responses.

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