Convert chatbot interactions into support tickets
Whenever a new message is received in a chatbot, this automation automatically generates a support ticket within a customer support system. This automation seamlessly connects customer interactions from a chatbot to your customer support tools.
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- We assess your needs and verify that the automation does what you expect.
- We map out the systems you currently have in place, and identify any additional needs.
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- We implement the automation.
- We provide documentation and training for the automation.
Streamlining customer support workflow
Automatically route customer inquiries from chatbots directly into the support system, ensuring no queries are missed and support teams can efficiently manage and resolve issues.
More automations for this use caseImproving response time to customer inquiries
By automatically creating tickets, support teams are alerted immediately to new customer issues coming through the chatbot, leading to faster response times and improved customer satisfaction.
More automations for this use caseCentralizing customer communication
Consolidate customer interactions from chatbots into the main support platform, providing a unified view of customer issues and communication history for better tracking and resolution.
More automations for this use caseEnhancing chatbot effectiveness for complex issues
For complex issues that a chatbot cannot resolve, seamlessly escalate them to human agents by creating support tickets, ensuring all customer needs are addressed, even beyond the chatbot's capabilities.
More automations for this use caseAnalyzing chatbot interaction trends for support improvement
By logging chatbot interactions as support tickets, businesses can analyze trends in customer inquiries originating from chatbots, identify common issues, and optimize both chatbot responses and overall support strategies.
More automations for this use case